Contact Us

We are always delighted to receive enquiries and feedback about our products. Please use the contact us form below to get in touch or if you prefer you can email directly to the Queries-Locomotionmodels@locomotion.org.uk inbox.

Please note, we only handle queries related to transactions made or products available on this website. For information regarding the Locomotion museum or purchases made in the Locomotion gift shop, please use the museum's own contact page for information. This can be found here. Thank you.

PLEASE NOTE: you can reach us Tuesdays and Thursdays by phone between the hours of 10am and 4pm on +44 (0)1904 685785. However as a part-time team the best way to reach us is still to email us at Queries-Locomotionmodels@locomotion.org.uk and one of the team will be in touch. Please also note we cannot take payments over the phone. We thank you for your support.

Locomotion - The National Railway Museum at Shildon

Dale Road Industrial Estate

Shildon

County Durham

DL4 2RE

We aim to respond to all queries within 5 working days.